Return Policy

Toyoteros Return and Exchange Policy

At TOYOTEROS, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward process for returns and exchanges.

1. Conditions for Returns

To be eligible for a return, your item must meet the following criteria:

• The product must be in its original, unworn, and unused condition.
• All tags and labels must still be attached to the item.
• The item must be returned with its original packaging.
• A valid proof of purchase (order confirmation or receipt) is required.

We accept returns for all products, whether defective or non-defective.

2. Return Timeframe

All return requests must be initiated within 30 days from the date of delivery. Returns requested after this 30-day window will not be accepted.

3. How to Initiate a Return

To start the return process, please contact us via email at support@toyoteros.com and provide the following details:

• Your Order Number and full name.
• The reason for the return.
• If the item is defective or damaged, please include a photo or video of the issue.
• A copy or screenshot of your order receipt.

After reviewing your request, we will send you detailed return shipping instructions. Please do not send items back without receiving prior authorization from us.

4. Return Shipping and Fees

• Return Shipping Method: All returns must be shipped via postal service.
• Return Shipping Cost: TOYOTEROS covers the cost of return shipping. Return shipping is free for the customer, regardless of the reason for the return.
• Restocking Fee: There is no restocking fee applied to returns.
• We recommend using a trackable shipping service for your protection. Original outbound shipping fees are non-refundable.

5. Exchanges

We do not accept direct exchanges. If you require a different item, size, or color, please follow the steps above to return the original item for a refund, and then place a new order for the desired product.

6. Refund Processing

Once your returned item is received and inspected by TOYOTEROS, we will process your refund.

• Approved refunds will be issued to the original method of payment.
• The processing time for your refund is typically 7 days from the date we receive the returned item.

7. Important Notes

• Customized, personalized, or clearance items are not eligible for return or exchange unless they arrive defective.
• Any unauthorized returns may be refused or deemed ineligible for a refund.

8. Need Assistance?

Our dedicated customer support team is available to assist you with any questions regarding eligibility or the return process.

• You can reach us at support@toyoteros.com.
• Our main business address is: 2169 FOLSOM STREET APT A202, SAN FRANCISCO, CA 94110, UNITED STATES.

We aim to respond to all inquiries professionally and promptly.