Shipping & Delivery

TOYOTEROS Shipping & Delivery Policy

At TOYOTEROS, we are dedicated to providing a clear and efficient shipping experience. Please review the following details regarding our order processing, delivery coverage, and shipping practices.

1. Shipping Coverage

We currently offer shipping services exclusively within the United States.

Please note the following restrictions:

• Domestic Only: We do not offer international shipping at this time.
• Excluded Addresses: We cannot ship to P.O. Boxes, APO/FPO addresses, or U.S. territories.

2. Order Processing Time

Your order processing begins immediately after payment verification.

• Standard Processing: Orders placed and verified before 2:00 PM EST (Monday–Friday) are processed the same business day.
• Delayed Processing: Orders placed after 2:00 PM EST or on weekends/holidays will be processed on the next business day.
• Peak Seasons: During high-volume periods (e.g., holidays or promotions), please allow an additional 1–2 business days for processing.

We will notify you via email if we anticipate any unexpected delays beyond these timeframes.

3. Estimated Delivery Time

Following the processing period, typical delivery times range from 2–4 business days for orders shipped within the mainland U.S.

• Delivery Factors: Actual delivery time may vary due to regional shipping zones, carrier volume, unforeseen weather conditions, or national holidays.
• Late Delivery: If your package has not been delivered after 7 business days from the shipment date, please contact our support team immediately.

4. Shipping Fees

We utilize a simple, flat-rate shipping structure:

• Shipping Cost: A flat shipping fee of $6.99 is applied to all domestic orders.
• Transparency: There are no hidden charges.
• Promotions: We may offer promotional free shipping during special campaigns; details will be clearly advertised on our website or through email.

5. Delivery Partners and Tracking

• Trusted Carriers: We partner with reliable carriers, including USPS, UPS, and FedEx, selecting the optimal service for your delivery region.
• Tracking: Once your order is dispatched, you will receive an automated shipping confirmation email containing your tracking number and a direct link to monitor your shipment’s progress.
• Tracking Updates: If no tracking updates appear within 72 hours of receiving your confirmation email, please contact us immediately.

6. Shipping Issues & Support

We are committed to resolving shipping and delivery concerns promptly. Please contact us immediately if you encounter any of the following issues:

• Order Not Received: The package is not delivered after 7 business days.
• Tracking Stalled: The tracking number has shown no updates for over 5 days.
• Marked Delivered: Your package is marked “delivered” but has not been physically received.
• Damaged Goods: Your order arrives damaged.

Contact Details for Shipping Support:

• Company: TOYOTEROS
• Email: support@toyoteros.com
• Address: 2169 FOLSOM STREET APT A202, SAN FRANCISCO, CA 94110, UNITED STATES

We aim to respond within 1 business day and will assist with filing carrier claims or arranging reshipments where applicable.